(How information about you will be used)
Legal basis for processing data
Processing data is necessary for the purposes of legitimate interests pursued by Character Financial Services Ltd t/a Character IB except where such interests are overridden by the interests, rights or freedoms of the data subject (you).
What information we collect about you
When you contact us for an insurance quotation, we collect the relevant information needed by an insurer to calculate the premium and understand your insurance needs. The information varies dependent on the risk to be insured.
When we collect this information
We collect this information during our meetings and / or telephone conversations with you, through our exchange of emails and through the completion of proposal forms and fact finds or via online submission forms.
If we have acquired a business, or substantially all of its assets, which originally held your information, we will hold and use the information you provided to them, or which they otherwise held about you, in accordance with this privacy notice.
How we store your personal data
We hold your personal data electronically. The system is securely backed up and encrypted to protect your data from cyber attacks and online hackers. Security at the premises is of a high standard to prevent loss of data from unauthorised access or theft.
How your information will be used and who might we share it with
The information we collect will be passed to insurers to enable them to calculate competitive insurance quotations to meet your requirements and / or handle a claim you are making under the policy.
In order to obtain the most competitive cover it may be necessary to pass your information to other insurance intermediaries who are authorised and regulated by the Financial Conduct Authority.
Information provided by you may be put onto a register of claims and shared with other insurers to prevent fraudulent claims.
We may share your data with other third parties in order to meet our legal and regulatory requirements.
Should you wish to pay your premium by instalments we may pass your information to a premium finance provider however, this will not be done without discussing payment options with you first.
We may share your information with, and obtain information about you from, credit reference agencies, If this is the case, we will provide you with information about the credit reference agency we have used. Please note that any searches undertaken prior to you proceeding with your application will be soft searches and will not affect your credit rating.
How long we will keep your data
We will retain any information we have collected about you for up to 6 years after our professional relationship has terminated. In certain circumstances, it may be necessary to retain your personal data longer. All retention periods are documented in our data retention policy.
Your rights of access to your data
Under GDPR you have a right to obtain a copy of the personal information we hold about you free of charge. If you believe that any information held is incorrect or incomplete, you should contact us (see contact details below). Any information that is found to be incorrect or incomplete will be amended promptly.
Your right to complain
You have a right to complain to the Information Commissioners Office if you feel there is a problem with the way we are handling your data. Please contact https://ico.org.uk/concerns/handling/
We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.
If you need any further information or need to contact us, please do so by:
Writing to: Paul Driver, Character Insurance Brokers, 40a Bourne House, 475 Godstone Road, Whyteleafe, Surrey CR3 0BL
Phoning: 01883 621074